Services

Consultancy

When planning a project, it is essential to first communicate your requests regarding formwork types, project types/phases, delivery time, etc.

Next, conduct a project analysis based on your structural drawings and the applicable formwork system, followed by a detailed cost estimation proposal. Then, proceed with technical planning to develop a preliminary formwork solution. Finally, provide professional shop drawings and on-site supervision to ensure the smooth execution of the project.

Shipping Info

TECON Customer Care Department handles order updates and fulfillment from production to delivery. During production, we share the fabrication schedule and QC process with photos and videos. After production, we document the packaging and loading process and provide these photos to our customers.

Before shipping, we ensure products and materials are properly packed
according to their size and weight, meeting sea transport and Incoterms 2010 requirements. The shipping advice includes the vessel name, container number, and ETA, which we send to our customers. Full shipping documents will be sent by courier or telex-released upon request.

Warranty Policy

All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377, etc., as well as TECON internal standards strictly. Safety factors have already been considered during the engineering stage. In addition to these guarantees, the TECON QC team executes higher quality control standards compared to others.

In case of receipt or under suitable/appropriate conditions if TECON materials get broken or have major and critical defects, we will:

01) deliver the replacement for the same, or
02) refund the corresponding amount and loss as compensation to our customers, or
03) send our technician to your site for maintenance.

In such cases, TECON would examine the material and would assess if it is site contractor / personnel fault or TECON material problem using relevant data such as brief report, photos, videos from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.

This clause is valid for 12 months from the date the contractor has received the materials.